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RETURN

CAN I RETURN OR CHANGE A PRODUCT AT YOUR OFFICE OR STOCK?

No, it's impossible to come to our office to return or swap a product. If you want to swap a product, we will deliver it to your home address. It's important that you fill in the return form together with the products you want to swap, otherwise we are not able to change your products Return.

I NEED TO RETURN A PRODUCT

You are always welcome to return products. You can return products within 14 days after you have received your order. If you regret your purchase - then you have to return the product in the same condition as you received it. 

The refund will be transferred to your account within max. 7 days since the moment when we receive the product. You have to pay the return freight for the products returned. 

It's important that you write your name, the invoice number and that you want a refund.

I HAVE RECEIVED A FAULTY PRODUCT

Orlendo.de quality checks all products before shipment. However, should there anyway be faults in the products then you should return the product as soon as possible. You have to write your name, invoice number and kind of defect when it's returned. A faulty product will be replaced in 7-10 days since the moment we have received the product back. If we don't have a replacement, then we will refund your money in maximum 7 days since the moment we have received the product back. We apply the EU purchase treaty where you have 2 year right to return faulty products. In any case your freight cost will be refunded.

 

RETURN FORM

I'M MISSING A PRODUCT IN MY ORDER.

Unfortunately, errors occur. If you have received your order and there's a product missing, please contact us  costumer service and please include your order number. We will investigate then.

I HAVE THE WRONG REFUND SUM.

Unfortunately, mistakes happen. If you believe that you have the wrong refund sum. Please contac costomer service with your order number and the amount you think you should have received.